Cura reads your Salesforce cases, Jira tickets and internal docs, read-only, and prepares a cited, customer-ready draft for a person on your team to review and send. Nothing goes out without a human unless you switch auto-reply on.
Hosted by us, or deployed entirely on-prem inside your own environment — see how.
Built for teams already living in
Indexes Confluence, Jira and internal knowledge bases so it can find and cite them. Your data is never used for training.
Salesforce and email today, with Slack and Teams review on the roadmap.
Every draft goes to a reviewer with its evidence attached. From Team upwards you can opt in to auto-reply on cases that meet criteria you set.
Never writes to your CRM, Jira or Confluence, and every retrieval is logged. SSO and audit log export on Enterprise and Bespoke.
Point Cura at Salesforce, Confluence, Jira and your ticket queues.
The agent researches each case and drafts a cited reply in your voice. It never closes or updates a case.
A person on your team reads the draft and its evidence, then sends, edits or rejects it.
Not a one-line suggestion. A prepared case a specialist can judge — or send — without redoing the research.
Full text ready to send, written against the thread, the internal notes and who actually owes the next reply — not a template with blanks in it.
Prior cases on the same question, each scored on how closely it matches and cited by case number. A weak match is reported as nothing on record, never dressed up as precedent.
Every claim marked high or medium confidence and traced to the case, ticket or page it came from — plus what the agent deliberately did not say.
You can let Cura reply unaided on cases that clear a bar you set — strong precedent, high confidence, no sensitive account. Everything short of it still goes to a person.
live cases in our first pilot, at one client
of them were diagnostic work the agent could assist
of those had a usable prior resolution on record
drafts reached a customer without human review
These are the same Starter, Team, Bespoke and Enterprise packages we offer. Every tier can be altered (features, case volume and price) based on a conversation with us.
Unlimited analysts and reviewers on every plan. Priced per case, never per person, once we know your queue.